Terms & Conditions
• 50% Non-Refundable deposit is required upon booking all events.
• 40 Days notice is required to cancel or reschedule the date of your event, or you will be responsible for the FULL cost of the party.
• The party may be cancelled without penalties 40 days prior to the event EXCLUDING the non-refundable deposit.
• Cancelation policies remain in effect regardless of Covid-19 status or any Covid related concerns as well as any other types of sickness.
• In these trying times you undertstand the risk involved booking an event that Covid concerns can arrise.
• Upon paying the deposit, you agree to all terms and conditions of the event.
• The remainder of the party, add on items, additional guests, and all additional charges will be charged at the end of the event and payment is due at that time.
• A 3% credit card fee will be charged to all credit card payments.
• A 20% Service Charge will be added to all events. The service charge is for our "Imagination Explorer" team.
• We charge a set up fee for additional items dropped off not included in the package. $100 minimum depending on the amount. Including outside catering and décor.
• The current sales tax rate will be added to all bills.
• We must have a complete guest count, children and adults 3 weeks prior to the event.
• For all personalized kids favors, we must have the full list of names 30 days prior to the event.
• A responsible adult must accompany each child.
• There are no shoes allowed in the play area, all guests must wear socks. If a guest forgets them no worries, we sell them for $2 at the front desk.
• All outside vendors and activities must be approved first. Upon approval of an outside vendor, a
$30 vendor fee will apply.
• Babies 9 months and under are no charge for events.
• All events over 20 children require additional staff at $25 an hour (3 hour minimum).
• For a large quantity of outside rentals, we may ask for an additional deposit for the event.
• Since we specialize in event planning, the use of an outside party planner is an additional $300 charge.
• Each additional hour added to an event is $250 pending availability. It must be booked in advance to block off those times.
• If you and your guests stay more than 15 minutes past your event time ends, you will be charged for the hour. We have 1 hour in between events to clean, sanitize, and get it ready for the next party.