Terms & Conditions

•  50% Non-Refundable deposit is required upon booking all events.

•  40 Days notice is required to cancel or reschedule the date of your event, or you will be responsible for the FULL cost of the party.

•  The party may be cancelled without penalties 40 days prior to the event EXCLUDING the non-refundable deposit. 

• Cancelation policies remain in effect regardless of Covid-19 status or any Covid related concerns as well as any other types of sickness. 

• In these trying times you undertstand the risk involved booking an event that Covid concerns can arrise.

•  Upon paying the deposit, you agree to all terms and conditions of the event. 

•  The remainder of the party, add on items, additional guests, and all additional charges will be charged at the end of the event and payment is due at that time. 

•  A 3% credit card fee will be charged to all credit card payments.

•  A  20% Service Charge will be added to all events. The service charge is for our "Imagination Explorer" team.

•  We charge a set up fee for additional items dropped off not included in the package. $100 minimum depending on the amount. Including outside catering and décor

•  The current sales tax rate will be added to all bills.

•  We must have a complete guest count, children and adults 3 weeks prior to the event.

•  For all personalized kids favors, we must have the full list of names 30 days prior to the event.

•  A responsible adult must accompany each child. 

•  There are no shoes allowed in the play area, all guests must wear socks. If a guest forgets them no worries, we sell them for $2 at the front desk. 

•  All outside vendors and activities must be approved first. Upon approval of an outside vendor, a 
$30 vendor fee will apply. 

•  Babies 9 months and under are no charge for events.

•  All events over 20 children require additional staff at $25 an hour (3 hour minimum).

•  For a large quantity of outside rentals, we may ask for an additional deposit for the event.

•  Since we specialize in event planning, the use of an outside party planner is an additional $300 charge.

•  Each additional hour added to an event is $250 pending availability. It must be booked in advance to block off those times.

•  If you and your guests stay more than 15 minutes past your event time ends, you will be charged for the hour.  We have 1 hour in between events to clean, sanitize, and get it ready for the next party.